Customer service phone: +852 3468 6640
Business identity: Velnoriva is owned and operated by Nanjing Yuzhitujiang Technology Co., Ltd.
Business address: Room 502, Wanhao Building, No. 215 Zhongshan North Road, Gulou District, Nanjing, Jiangsu Province, China.
Customer support: service@velnoriva.com.
These Terms of Sale apply to purchases made through the Velnoriva online store. They work together with the store's Terms of Service, Shipping Policy, and Returns & Refunds policy.
Prices and checkout
Prices are shown in the currency displayed at checkout. Product prices do not include shipping, duties, taxes, brokerage charges, or customs fees unless checkout expressly states otherwise. The order total shown before payment is the amount used for the purchase, subject to charges outside the store's control.
Orders and payment
An order is accepted after payment is authorised and Velnoriva confirms fulfilment or dispatch. Orders remain subject to stock availability, address validation, payment review, and reasonable fraud screening. If an order cannot be fulfilled, we will contact you and arrange the remedy required by applicable law.
Product scope
Velnoriva travel accessories are designed to organise small personal items such as jewellery, keys, cards, watches, documents, and cables. They are not hard luggage, certified safety equipment, or lockable security containers unless a product page explicitly says otherwise. Follow the dimensions, material, capacity, and care information shown for the individual product.
Inventory and limited releases
Inventory shown on a product page is based on current Shopify records and may change until checkout is completed. A launch or limited-release quantity is not a promise that a product will remain available. If a stock error occurs after payment, we will contact you and offer a refund or another remedy where available and required.
Delivery and risk
Delivery estimates, tracking, customs, address accuracy, and carrier investigations are described in the Shipping Policy. We will review a damaged, missing, or incorrectly delivered parcel when you provide the order number and supporting information. No term here limits mandatory consumer rights.
Returns and refunds
Return eligibility, condition requirements, shipping responsibility, inspections, and refund timing are described in Returns & Refunds. Contact customer care before returning an item so the correct instructions can be provided.
Questions
For questions about a purchase, email service@velnoriva.com with your order number. These terms may be updated when the products, checkout process, or applicable requirements change.