These Terms of Purchase apply when you place an order through the Velnoriva online store. They work together with the product page, checkout information, Shipping Policy, Return Policy and applicable consumer law.
Products and pricing
We make reasonable efforts to keep product descriptions, images, prices and availability accurate. A product is not reserved until an order is accepted. If a material error affects an order, we will contact you and offer the legally required remedy, including cancellation where appropriate.
Ordering and payment
By submitting an order, you confirm that your information is complete and that you are authorized to use the selected payment method. Checkout displays the order total, applicable taxes and available delivery options before payment is confirmed.
Order acceptance and changes
We may review an order for payment, inventory, address or fraud-prevention reasons. If we cannot fulfill it, we will explain the issue and refund any amount paid for the unfulfilled portion. Contact us promptly if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Delivery and returns
Processing times, delivery estimates and tracking information are described in the Shipping Policy. Eligibility, timing and remedies for a return are described in the Return Policy.
Company contact
Velnoriva is operated by Nanjing Yuzhitujiang Technology Co., Ltd.
Business address: Room 502, Wanhao Building, No. 215 Zhongshan North Road, Gulou District, Nanjing, Jiangsu Province, China.
Customer care: service@velnoriva.com · +852 3468 6640