Contact

Customer service phone: +852 3468 6640

Business identity: Velnoriva is owned and operated by Nanjing Yuzhitujiang Technology Co., Ltd.

Business address: Room 502, Wanhao Building, No. 215 Zhongshan North Road, Gulou District, Nanjing, Jiangsu Province, China.

Customer support: service@velnoriva.com.

Velnoriva customer care is available by email for order questions, product information, delivery updates, returns, privacy requests, and other store-related support.

Customer care

Email service@velnoriva.com. Please include your order number, the email address used at checkout, and a clear description of what you need help with. Adding photographs or a tracking number can help us review a delivery or product issue more quickly.

Before you email

For delivery timing, tracking, address changes, and delayed parcels, review the Shipping Policy. For returns, damaged items, incorrect items, and refunds, review Returns & Refunds. For common ordering questions, visit the Frequently Asked Questions.

Response timing

We aim to reply within two business days, excluding weekends and public holidays. Response time may be longer during launches, seasonal peaks, or a carrier investigation. Sending repeated messages about the same request can slow down the review, so please reply in the same email thread where possible.

Returns and privacy

Return addresses are provided only after a return request is reviewed and approved. Do not send a return to a business or carrier address shown elsewhere on the internet. Privacy requests can also be sent to service@velnoriva.com; we may need to verify identity before making a change or releasing information.