Customer service phone: +852 3468 6640
Business identity: Velnoriva is owned and operated by Nanjing Yuzhitujiang Technology Co., Ltd.
Business address: Room 502, Wanhao Building, No. 215 Zhongshan North Road, Gulou District, Nanjing, Jiangsu Province, China.
Customer support: service@velnoriva.com.
This Privacy Policy explains how Velnoriva handles information when you browse the store, subscribe to updates, contact support, or place an order. We collect and use information only for clear business, service, security, and legal purposes.
Information we may receive
Depending on how you use the store, this may include your name, email address, phone number, billing and delivery address, order details, payment status, support messages, product preferences, device information, browser information, approximate location, cookies, and store activity. We do not ask for information that is not reasonably needed for the relevant purpose.
How information is used
- To process, confirm, fulfil, ship, and support orders.
- To send order updates, delivery information, service messages, and replies to support requests.
- To prevent fraud, misuse, security incidents, and unauthorised payment activity.
- To keep business, tax, accounting, and legal records where required.
- To understand store performance, improve navigation, and make product information clearer.
- To send marketing messages only where permitted and, where required, after consent.
Payments and service providers
Payment information is handled by Shopify and the payment providers available at checkout. Velnoriva does not receive or store complete card numbers. We may share the information needed to complete an order with Shopify, payment processors, carriers, fulfilment partners, analytics providers, professional advisers, and public authorities when legally required.
Cookies and similar tools
Cookies and similar technologies help the store remember preferences, keep the cart working, understand site usage, and support advertising or measurement where enabled. You can adjust cookie controls in your browser or through the store's consent tools. Blocking some cookies may affect cart, checkout, account, or preference features.
Retention and security
We keep information for as long as needed for the purpose collected, to provide support, resolve disputes, maintain records, and meet applicable legal obligations. We use reasonable administrative, technical, and organisational safeguards. No online service can guarantee absolute security, so please use a unique password where an account is available and contact us if you suspect unauthorised activity.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection, and you may withdraw marketing consent. Email service@velnoriva.com with the request and the email address used with the store. We may need to verify identity before releasing or changing information. You may also have the right to contact your local privacy authority.
Marketing preferences
You can unsubscribe from promotional email by using the unsubscribe link in the message or by contacting us. Service messages about an existing order may still be sent because they are needed to complete or support the transaction.
Children and policy changes
This store is not directed to children and we do not knowingly collect personal information from children. We may update this policy when our services, providers, or legal obligations change. The revised version will be posted on this page with its effective date where appropriate.
Contact
For privacy questions or requests, contact service@velnoriva.com. Please do not email complete payment-card details or other highly sensitive information.